Social Work 

Monash Children’s Hospital provides both acute and community social work services.

Acute phone: (03) 8572 3000
Community phone:
(03) 8558 9000

About us

Monash Children’s Hospital provides both acute and community social work services.

Acute Social Work 

Children and families can be faced with a range of issues directly related to their hospital admission, and/or related to external factors which may impact on their long term safety and wellbeing.

Social Workers are professionally trained to undertake a range of psychosocial interventions which may assist during a hospital admission or illness. The Social Work service assists patients and families with an illness who need psychosocial support.

Social Workers are available to assist patients, their families and carers to help navigate the health system, and ensure that their social, emotional and cultural needs are met. Monash Health Social Workers work alongside medical, nursing and other allied health staff as part of the multi-disciplinary treating team.

Acute Social Work services:

  • Psychosocial assessment and planning
  • Crisis Intervention
  • Counselling
  • Information and referral to community based services
  • Bereavement support
  • Advocacy – to help address your needs
  • Assistance to families whose babies or children are at risk

Community Social Work 

Monash Children’s Community Social Workers and Family Support workers provide information and access to services and link children, families and carers with support programs/services.

Children and families can be faced with a range of issues directly related to their health, or related to external factors which may impact their immediate or long term safety and wellbeing.

Social workers assist children and families with psychosocial support and advocacy through assessment, goal oriented supportive counselling, crisis and planned interventions, information provision, and accessing support from relevant community agencies

Community Social Work services:

  • Psychosocial Assessment
  • Assistance to navigate complex health care systems
  • Advocacy, access, and referral linking to a wide range of community services
  • Assist with adjustment to major life changes and stressors
  • Emotional and practical support
  • Where relevant, assertive outreach and home visiting

Education and training: 

Monash Children’s Hospital Clayton is a teaching hospital and as such you may encounter social work students who are on their practical placements during your child’s stay. The students have a comprehensive support and supervision program in place in order to ensure that all patients receive a professional service.


Acute referrals 

Referral criteria
Patients can be referred to social work where social complexity exists and/or there is evidence of potential risk factors that may impact on a patient’s safety and wellbeing.

The Social Work service is free and confidential, and is available to all inpatients and to various outpatient clinics at Monash Health.

To refer please contact:
Phone: (03) 8572 3000

Hours of service:
Monday to Friday, 8.30am-5pm.

Community referrals 

For referrals please contact us via the following:

Phone: 1300 icare (1300 342 273), Option 4
(03) 9554 9221

For more information or assistance with your referral please contact the service on

Eligibility criteria


  • Lives / works / studies or child attends pre-school or child-care in the City of Greater Dandenong, City Of Casey, Shire of Cardinia
  • OR cannot access local services due to poor transport accessibility
  • OR service is not provided by local community health service


  • Clients on waitlist, attending OR previously attended Early Childhood Intervention Programs or Specialist Schools cannot be seen as they should be eligible to receive therapy support at these settings
  • Clients with a developmental diagnosis i.e. Cerebral Palsy, Asperger’s, Autism, global developmental delay

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