Visiting a patient
Visitors are always welcome at Monash Children’s Hospital as they play an important part in the recovery and comfort of patients.
As your child’s parent or carer you are your child’s support person. A support person (or persons) is someone who plays a key role in the patient’s care and is significant to his/her wellbeing. The support person is a partner in care, not a visitor and is encouraged to participate as a member of the care team. The role of the support person is to create a familiar and care-giving environment to enhance the patient experience and to act as a key contact person when needed.
Visiting children supervised by a responsible adult are welcome at Monash Children’s Hospital.
Visitors are welcome during visiting hours which are generally from 10am-8pm, Monday to Sunday.
Please note that visiting hours can vary per ward. Please call the Patient Enquiries team on the appropriate number below to find out the visiting hours of the ward in which your child is staying.
Monash Children’s Hospital supports a culture of flexibility in special circumstances through open visiting hours where visitors may be permitted to stay with the patient outside general visiting hours. Open visiting and visiting outside of general visiting hours is by approval of the Nurse Unit Manager or nurse in charge.
Some areas across Monash Children’s Hospital have rest periods. During designated rest periods visitors are asked to leave the ward/unit to allow patients to rest. For more information on ward rest periods contact Patient Enquiries.
Guidelines for visiting patients
Visitors must be respectful of the patient, other patients, visitors and staff.
There may be times when visitors will be asked to leave the patient to enable staff to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.
Noise should be kept to a minimum and radios, televisions, mobile phones, etc. are to be used at low volume.
Visitors are asked to always wash their hands before and after spending time with a patient. Please use hand cleaner pumps provided.
Visitors who feel unwell or who have experienced fever/chills, sore throat, cough, vomiting or diarrhoea in the previous 48 hours are asked not to visit until they are well.
Patients, support person/persons, visitors and staff have a right to feel emotionally and physically safe, to be listened to and to be treated with respect and dignity. It is a requirement that patients, support person/persons, visitors and staff behave in accordance with community and legal expectations.
The following behaviours are not acceptable and will not be tolerated:
- aggressive behaviour, harassment and intimidation
- threatening language towards patients, support person/persons, visitors or staff
- physical attacks to people or property
- obscene, racist, sexist or demeaning language.
How to contact a patient
Please note that patients can move wards during their stay. To contact a patient at Monash Children’s Hospital, please call the Patient Enquiries team on the appropriate number below. They will locate the patient you wish to speak to and transfer your call.
For surgery and maternity patients you will be transferred to the ward desk. You will then be transferred to the patient if he/she is well enough.
- Monash Children’s Hospital, Clayton: call (03) 8572 3000 between 8am-8pm.
- Casey Hospital: call (03) 8768 1200 between 8am-8pm.
- Dandenong Hospital: call (03) 9554 1000 between 8.30am-8pm.
Sending flowers and gifts
You can send flowers and gifts to a patient through our on-site Zouki gift shops and GIGIL Cafe, through a local courier/florist or you can deliver them yourself. Contact GIGIL Cafe for more information on (03) 8572 3133.
We accept flowers and gift deliveries during the following hours:
- Monash Children’s Hospital Clayton: 8am-8pm
- Casey Hospital: 8am-8pm
- Dandenong Hospital: 8.30am–8pm
When delivering flowers and gifts to any Monash Children’s Hospital site, present to the main reception at the front of the hospital. Hospital staff will then locate the patient and will direct the person delivering the gifts to the patient. The hospital will not accept gifts on the patient’s behalf.
For more information on visiting, contacting or sending gifts to a patient, please contact Patient Enquiries:
- Monash Children’s Hospital, Clayton: (03) 8572 3000
- Casey Hospital: (03) 8768 1200
- Dandenong Hospital: (03) 9554 1000