Visiting a patient
COVID-19 Visitor Restrictions
As part of our response to the COVID-19 outbreak, reduced visiting hours and visitor limits are in place.
We understand this may cause disappointment, but the health and safety of our patients, visitors and employees is our top priority.
For the latest information on Visitor Restrictions, please refer to MonashHealth.org: https://monashhealth.org/patients-visitors/coronavirus/visitor-restrictions/
Guidelines for visiting patients
Visitors must be respectful of the patient, other patients, visitors and staff.
There may be times when visitors will be asked to leave the patient to enable staff to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.
Noise should be kept to a minimum and radios, televisions, mobile phones, etc. are to be used at low volume.
Visitors are asked to always wash their hands before and after spending time with a patient. Please use hand cleaner pumps provided.
Patients, support person/persons, visitors and staff have a right to feel emotionally and physically safe, to be listened to and to be treated with respect and dignity. It is a requirement that patients, support person/persons, visitors and staff behave in accordance with community and legal expectations.
The following behaviours are not acceptable and will not be tolerated:
- aggressive behaviour, harassment and intimidation
- threatening language towards patients, support person/persons, visitors or staff
- physical attacks to people or property
- obscene, racist, sexist or demeaning language.
How to contact a patient
Please note that patients can move wards during their stay. To contact a patient at Monash Children’s Hospital, please call the Patient Enquiries team on the appropriate number below. They will locate the patient you wish to speak to and transfer your call.
For surgery and maternity patients you will be transferred to the ward desk. You will then be transferred to the patient if he/she is well enough.
- Monash Children’s Hospital, Clayton: call (03) 8572 3000 between 8am-8pm.
- Casey Hospital: call (03) 8768 1200 between 8am-8pm.
- Dandenong Hospital: call (03) 9554 1000 between 8.30am-8pm.
Sending flowers and gifts
You can send flowers and gifts to a patient through our on-site Zouki gift shops and GIGIL Cafe, through a local courier/florist or you can deliver them yourself. Contact GIGIL Cafe for more information on (03) 8572 3133.
We accept flowers and gift deliveries during the following hours:
- Monash Children’s Hospital Clayton: 8am-8pm
- Casey Hospital: 8am-8pm
- Dandenong Hospital: 8.30am–8pm
When delivering flowers and gifts to any Monash Children’s Hospital site, present to the main reception at the front of the hospital. Hospital staff will then locate the patient and will direct the person delivering the gifts to the patient. The hospital will not accept gifts on the patient’s behalf.
For more information on visiting, contacting or sending gifts to a patient, please contact Patient Enquiries:
- Monash Children’s Hospital, Clayton: (03) 8572 3000
- Casey Hospital: (03) 8768 1200
- Dandenong Hospital: (03) 9554 1000