What you can expect from us

Respect
You have a right to be treated with respect and dignity.

Communication
You have a right to receive information about services, treatment, care options and costs in a clear and open way.

You may ask questions at any time, and can ask for an interpreter if you need one.

We will do our best to give information to you in a way that is easy for you to understand.

Participation
You have a right to take part in decisions and to make choices about your healthcare.

For example, you may wish to include your family, friends or other support people in the decisions about your care.

In most situations, you can refuse care if you don’t want to receive it.

You may like to take part in some of our research programs or student training. We will ask you about this and if you don’t want to you don’t have to take part.

Safety
You have a right to be safe while you are receiving care. We will ensure that all of our treatments and facilities are clean and safe.

Access
You have a right to access high quality health care.

We offer public or private care. Public care is paid for by the government. If you have private health insurance, you may choose private care.

Privacy
You have a right to your personal privacy, including confidentiality of your health information.

Comment
You have a right to comment on your health care. We will respond to any concerns you have.

Making comments
If you have any comments about your experience with our services, please let us know. The best place to start is to talk to a member of your treatment team.

The Rights and Responsibilities brochure outlines your rights and responsibilities as a consumer of health care services at Monash Health. For further information and to download the Rights and Responsibilities brochures in other languages, click here http://monashhealth.org/page/rights_and_responsibilities